Kristina Leonard, Founder

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 I’m the founder of ACE Your Agency, and I know chaos—both inside insurance agencies and at home. I help agents move from daily overwhelm to calm, confident operations by strengthening agency structure, culture, and efficiency. 

 I’ve been involved in the insurance agency world since 2020, but my experience spans far beyond a single role. I’ve served as an agent team member, aspirant, and agency candidate, giving me a rare, full-circle understanding of the pressures agents and teams face every day. I don’t coach from theory—I coach from lived experience. 

 Before stepping into insurance, I was a classroom teacher, where I learned how to manage different personalities, build structure, and keep people moving forward with clarity and accountability. Those skills now translate directly into helping agency teams communicate better, work more effectively, and stay aligned. 

Outside of work, I proudly serve as the Chaos Coordinator to my three daughters as a single mom. We live in Indiana, and one of my proudest moments has been watching my oldest daughter step into the insurance world herself—now working in an agency as a second-generation insurance professional. It’s a daily reminder of why strong culture, clear systems, and supportive leadership matter. 

For the past two and a half years, I’ve worked closely with six insurance agents as their executive assistant—helping calm daily chaos, implement practical systems, and create agencies that run smoothly even when the agent isn’t in the office. I understand how critical it is to build a positive, professional culture while keeping toxicity and personal issues out of the workplace. 

I’ve also helped build curriculum and successfully trained 75+ executive assistants for a company that provides remote team members to insurance agents. In addition, I led development and community-building efforts for nearly 1,000 remote team members across the United States, focusing on skill development, resource creation, collaboration, and mutual respect. 

Efficiency is at the heart of everything I do. To me, efficiency doesn’t mean rigidity—it means freedom. When your office runs efficiently, it can handle the unexpected and still keep moving in the right direction. Whether you’re present or away, strong systems allow your agency to operate with confidence and consistency. 

As a professional chaos coordinator, I have a knack for walking into complex situations, quickly identifying what’s not working, and helping agents create a clear, actionable plan to fix it—so their culture is strong, their systems are solid, and their agency is ready to operate at full ACE.